NEWMAN HAYMES ADVISORY UK Consumer Debt EXPERTISE
NEWMAN HAYMES ADVISORY
At Newman Haymes Advisory we help our clients solve complex challenges across the consumer debt ecosystem.
Get in touch: richard.haymes@newmanhaymesadvisory.com!!!!!!!!
WHO WE ARE
Our objective is to help organisations navigate the complexities of the consumer debt ecosystem. Speed up decision making. Reduce costs. Maximise efficiency. Improve outcomes for customers. Drive growth.
Newman Haymes Advisory help our clients solve complex challenges across the consumer debt and vulnerability ecosystem.
The business was set up with the foundational ethos that good customer outcomes also deliver the best outcome for creditors.
The business was set up by Richard Haymes who over the last 20 years has been lucky enough to work in roles across the consumer debt ecosystem and has seen good, indifferent and poor practice. Richard's spent thousands of hours helping creditors of all types navigate complex business challenges focused on improving customer outcomes.
Focusing on customer outcomes is the key principle to all in the sector achieving their objectives. Understanding the customers unique circumstances, using external data sources, focusing on customer journeys and having the appropriate controls in place to monitor performance sees everyone win.
BUSINESS DEVELOPMENT
Example deployments: Development and deployment of go-to market strategy. Market engagement. Coaching. Bid and opportunity support. Pipeline optimisation.
OUR SERVICES
Newman Haymes Advisory helps organisations across the consumer debt sector. Bringing deep consumer debt and vulnerability expertise to tackle complex challenges - from strategy to policy, through process and data. Working in partnerships with clients to design better models, strategies, policies and process - helping clients achieve outcomes that matter for them and their customers.
The types of organisations we work with include:
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Banks and Building Societies
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Credit card providers
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Energy and water companies
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Mobile, internet and streaming services providers
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Insolvency Practitioners
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Debt advice organisations
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Government
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Retail
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Gaming
At Newman Haymes Advisory we help our clients improve customer outcomes, generate higher returns and stay compliant through strategic advisory deployments.
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RELATIONSHIP MANAGEMENT
Example deployments: Strategy review, including gathering and filtering client feedback. Deployment of relationship management models, controls and reporting.
BOARD ADVISORY
Example deployments: Coaching. Special advisory across debt and vulnerability including insolvency, debt advice and solutions, regulator engagement.
CUSTOMER JOURNEY
Example deployments: Policy and process review. Engagement and performance optimisation. AI procurement evaluation models. AI controls and assurance models.
RECOMMENDATIONS
Views from previous clients, colleagues and stakeholders.
Richard was a real pleasure to work with and someone I genuinely valued learning from. His knowledge of consumer debt, collections, recoveries, debt advice and insolvency solutions was exceptional, and what stood out most was how openly and practically he shared that expertise.
When I moved into a role dealing with insolvency, Richard's support made a real difference. He helped me understand complex debt solutions more quickly, consider the wider customer impact and identify the right internal stakeholders.
Richard was approachable, generous with his time and brought real clarity to complicated issues. He combined deep technical expertise with a genuine focus on doing the right thing for customers.
As a highly credible specialist on consumer financial difficulties Richard has proven to be a unique and powerful asset to our business. The consistency of his messaging across internal teams, clients and in the press, enables him to reach all audiences - other experts and those new to the topic alike - in a very compelling way. What is clear in talking to, and working with Richard, is that he fundamentally believes in the benefits for consumers, creditors and society as a whole, of using data to enable the best debt solution specific to the customers’ unique set of needs.
I've worked with, and for, Richard at TDX group and IVA Watch (Aryza). He is a consumer debt industry expert with a wide and deep network covering creditors of all types - debt purchasers - regulators, suppliers (i.e. DCAs), Insolvency Practitioners' and debt advice organisations. As a business development lead, I've worked with Richard in several ways. The first is Richard working with me to outline the market strategy to understand the addressable market opportunities, then building out an engagement model that systematically (almost industrialising) the production of sales pipeline opportunities. The model includes a combination of one-to-one targeting of strategic opportunities, events, thought leadership (white papers, research, etc.) and lead generation. This systematic approach enables consistent engagement with the market and a wide and deep targeting of opportunities creating a pipeline that then can be managed by sales teams and sales leaders. Richard also acts as a subject matter expert - his network and expertise bring gravitas to senior meetings and decision making - his knowledge enables creative problem solving which typically removes objections and accelerate deals. Richard also coaches on specific deals/proposals/pitches or with contacts or challenges. He is also very effective at the grind work of holding stakeholders accountable for pipeline opportunity progression and making sure that the agreed strategy is deployed on a consistent basis - the UK collections and recoveries ecosystem is competitive and repeat high quality engagement is required to get key stakeholders engaged and to build traction.
Debt Resolution Joint Venture
Retail Bank
Global Data and Debt PLC
RICHARD HAYMES
Richard has been at the heart of the UK personal debt landscape for over 20 years.
Richard's mission has been to grow organisations through delivering consistent exceptional service, trusted partnerships, innovation and an obsessive focus on good customer outcomes.
For over a decade Richard has been members of the Insolvency Service IVA Standing Committee and the Accountant in Bankruptcy Trust Deed Standing Committee where he took a key role in regulatory change and protocol changes that improved outcomes for both creditors and their customers.
Richard has worked across the debt cycle - lender, government, insolvency provider, debt charity, asset management, creditor supplier.
For more details please get in touch.